Best Venue Customer Service – Under 500 attendees

30 Euston Square

30 Euston Square is a Grade II* listed events venue in a central London location.

This versatile venue integrates grand Victorian façade and original Greek Revival architecture with modern characteristics to provide a superb choice of flexible spaces for more than 40 different sectors.

Behind every event at 30 Euston Square is Searcys, one of London’s leading hospitality providers. They pride themselves on their range and creativity of menus in which their chef’s use only the freshest seasonal ingredients. Being home to the Royal College of General Practitioners, 30 Euston Square also integrates a number of healthier swaps and choices into their offering.

Capacities range from 6 – 300 from a small business meeting in one of their 24 meeting rooms, to a large dining experience for 160 in the State Rooms & Rooftop Terrace. The 300 seat tiered Auditorium & Exhibition Space equipped with top AV facilities, including a cinema size screen, 3D projector, video conferencing and streaming capabilities, is the perfect space for large conferences. The venue also offers 41 onsite Boutique Bedrooms.

At 30 Euston Square the aim is simple, to make every event an enjoyable experience.

Broadway House

Broadway House in Tothill Street, Westminster is one of three venues under the EEF Venues Group. A member of the Westminster Collection of Venues and Venues of Excellence, this six storey Edwardian venue is situated opposite St James’ Park tube station and just a short walk from Victoria, Waterloo and Charing Cross stations.

Backed by all of the resources of the EEF Venues’ group, Broadway House features 14 distinctive meeting rooms, with a maximum room capacity for up to 120 delegates per day. Technology is fast, reliable and accessible. Superfast, synchronous internet is capable of delivering upload and download speeds of 100Mbit/s and delegates enjoy complementary Wi-Fi. Stationery, flipcharts, phones and whiteboards are included as standard.

Food is seasonal, contemporary and in tune with global trends and delegates’ dietary requirements and tastes.

World class customer care excellence drives the business and the venue team’s ability to tune into clients’ needs, anticipate requirements and support them in their goals continues to win Broadway House loyal clients and accolades.

The venue is AIM Gold and BDRC VenueVerdict Gold Standard Accredited as well as holding Silver Green Tourism accreditation.

Copthorne Tara Hotel London Kensington

The Copthorne Tara Hotel London Kensington is an elegant contemporary four-star hotel in prestigious Kensington, located two minutes’ walk to High Street Kensington underground station. It boasts 745m2 of flexible meeting space, consisting of the Shannon Suite and the Liffey Suite, ideal for hosting conferences, weddings and social events. Both suites provide a dedicated reception, foyer and cloakroom and offer excellent wheelchair accessibility, induction loop technology.

The venue provides a dedicated meetings and events team headed by Pat O’Regan. Pat joined the Copthorne Tara Hotel London Kensington in 1973 and has a continuous service at the hotel of 38 years. Pat O’ Regan and his team is the reason our repeat customers come back to the hotel year after year. The hotel’s meetings and events operations team is a stable team of 6 staff and up to 25-30 casuals subject to the size of events in-house. Pat, Davor and Sashko ensure all operational aspects of the event are organised and in place and operate as a one-stop-shop during the event. Pat and the team are completely hands on in terms of running the event, mindful of all operational costs and ensure events always run smoothly to guarantee guest satisfaction.

IET London: Savoy Place

Since re-opening in December 2015 and a £30 million renovation, Savoy Place has welcomed new and returning clients who have embraced and welcomed the venue’s new and improved offer.

Savoy Place delivers seamless technical and digital production to the benefit and access of clients and members with ease.

As the venue continues to thrive, in the last year Savoy Place has welcomed over 75,000 guests at more than 2,000 events, and 9 awards. On top of this more than £200,000 of digital upgrades and fittings have been installed throughout the venue, and with a surge of enquiries arriving since the venue opened Savoy Place has:

– AV and Digital Team increased to 8 full time
– Direct Marketing to 4 full time
– Faraday Centre Assistants to 3
– Sales team to 7
– Increased Duty Managers from 3 to 4
– Porters increased from 4 to 5

The venue’s flexibility and vast open floor spaces has greatly improved opportunities for companies to utilise multiple rooms for their events. The new Johnson Roof Terrace has become a show-stopping finale for events, it allows companies to accessorise their ceremony and dinner with a drinks reception or photo call on the roof.

Kings Place

Kings Place is a modern and purpose built venue in the heart of Kings Cross featuring a diverse and versatile selection of spaces, including two auditoriums, a canal-side banqueting room with private terrace, two private dining rooms, art galleries, a restaurant and a handful of smaller meeting rooms that can be used as breakout spaces or individually.

Since opening in 2008, Kings Place has established itself as a leading conference and events space providing all catering, AV and production services in-house for a variety of events from a large scale conference with exhibition stands to drinks receptions, boardroom meetings and private dinners.

One Great George Street

Westminster’s One Great George Street attracts an array of diverse event organisers and continually receives outstanding feedback. It has earnt itself a reputation as an outstanding venue, and thus achieves a high percentage of both new and repeat business. The venue is blessed with an enviable location by the Houses of Parliament and excellent in-house Catering and AV departments which ensure convenience and quality, yet feedback suggests the venue’s hard-earned reputation is a result of trust. The venue’s staff longevity rate is very high as a result of its continued investment in its main asset; its people. Contented staff trust their employer and thus want to ensure that this trust isn’t unfounded by exceeding their own clients expectations through excellent customer service.

St James’s Hotel & Club

The St James’s Hotel and Club is a luxury five star townhouse hotel tucked away in a quiet cul-de-sac in prestigious St James’s, near Mayfair and Piccadilly From the first point of enquiry the guests will be offered a tailor made service flexible to the needs of each individual guest, whether it is offering unique room setups, conducting menu tastings or IT solutions We will guide the clients on their journey to ensure that the guests vision for their perfect conference is seamless translated to a successful event We are the only venue in London to provide Michelin calibre dinning for all our meeting and events All of our private catering is delivered and overseen personally by our Michelin starred Executive Chef William Drabble, who has created a selection of seasonal menus showcasing the finest culinary techniques and the very best of British Cuisine The hotel has only one kitchen where all the food is carefully treated and elaborated in the same way regardless which outlets will serve it, that allow to deliver a Michelin star standard across all our events.

Victory Services Club

The Victory Services Club (VSC) is a private military members club, located in central London near Marble Arch. Established in 1907, the Club has seven event rooms which have a capacity of 10-300 guests and can host conferences, meetings, exhibitions, receptions and award ceremonies.

The Club is a registered charity that re-invests revenue from commercial events to fund schemes, including free weekend breaks for injured members of the Armed Forces, veterans and their families.

The VSC upholds three key values, which embody its ethos: value, service and courtesy. These values are adopted throughout the organisation and are at the heart of its customer service delivery. From the greeting at the front door through to the execution of events, the three values aim to deliver value for money, offer exceptional customer service at every interaction and courtesy towards every guest, member of staff and client that enters the venue.