Best Venue Customer Service – under 300 attendees, theatre style

Amba Hotel Charing Cross

At Amba Hotel Charing Cross we have five staff who work in our meetings and events operations team and six in our Sales Office which organise everything pre event and post event. From greeting guests at the door to serving them at the event, guests always get service with a smile and the undivided attention from all our staff.

Our service is truly unique, because we are willing to go above and beyond. Each and every team member owns and is fully responsible for the service they offer. We teach empowerment and autonomy so our employees feel confident to offer and provide the customer what they want. All our staff work together so that they can ensure the customer journey is a seamless one. This is what helps our hotel stand out from the crowd, and helps maintain the BDRC and TripAdvisor ratings.

Firmdale Hotels Plc

Firmdale Hotels have several venues within its portfolio of London and New York hotels which have been designed specifically for corporate or private events and meetings. The Firmdale Events team look after clients from initial enquiry to planning and after-sales care across 6 boutique properties: Ham Yard Hotel, The Soho Hotel, Haymarket Hotel, Charlotte Street Hotel, Covent Garden Hotel and Number Sixteen.

When it comes to elegant luxury and outstanding service in a boutique setting, Firmdale is widely recognised as the market leader. Food, beverage and service are of the highest standard and each venue has been individually designed and decorated in our unique style. It is our reputation for excellence that attracts a vast number of clients across a range of industry sectors to our stylish hotels and the venues within them.

Over the years, Firmdale has grown its presence, reputation and client base to become the go-to group for not only beautifully designed, unique venues but individual, inspirational customer service. Our dedicated events team embodies the Firmdale values of attention to detail, resilience, passion, enthusiasm and the importance of relationships in delivering outstanding event experiences.


Steeped in over 200 years of history, Lord’s is the most famous cricket ground in the world and an exceptional venue for all occasions.

Owned by Marylebone Cricket Club (MCC), Lord’s combines the traditional and modern in a unique way – a contrast typified by the Victorian Grade II*-listed Pavilion and award-winning J.P. Morgan Media Centre at opposite ends of the ground.

Lord’s ethos is all about exceeding expectations. Combining flexibility with creativity, the venue can provide anything from an intimate private dining to a large, purpose-built conference space – all accompanied by outstanding catering, flawless service and a warm welcome.

Lord’s Cricket Ground is nothing short of a world-class venue, not only for cricket, but for meetings and events. Our team of dedicated staff help put on a truly inspiring occasion whatever the event, for both existing and new clientele.

In addition, the significant investment in improving the facilities at Lord’s shows the ambition and desire to continually improve. In particular, the quality of the in-house catering, combined with award-winning service, makes Lord’s a cut above the rest.

Lumiere London

Lumiere London is centrally located near Waterloo and home to four unique 1900 sq. ft. loft studios. Each loft has high ceilings, loads of natural light, fully equipped with A/V and their own stylish personalities.
Our unique studios host a multitude of events ranging from workshops, corporate events, photo and film shoots, cooking shows, fashion shows and private dinners.

Supported by a young and experienced team, we pride ourselves in guaranteeing a reliable and personable service. We offer a large set of equipment and facilities that are at your disposal to make the most of your event.

Sofitel London St James

Sofitel St James, a 5 star luxury hotel in the heart of London. A unique venue to host events from 2 to 200 guests, with all 12 meeting spaces offering state-of-the-art audio visual facilities. Magnifique Meetings™ is the brand concept which embodies energy, creativity, art de vivre and generosity of spirit. Our dedicated planners will transform ideas into reality with personalised meeting spaces, effortless connectivity, creative breaks, thoughtful amenities and “cousu-main” (tailor-made) service.

Sofitel London St James is consistently in the top 20 London hotels on TripAdvisor, and our Reputation Performance Scores consistently out-perform those of our 5 star neighbours.

With our Cousu-main service our goal is to craft Magnifique moments. Examples include a team member bringing in their pet rabbit for a client we know loves rabbits, sending a hamper of goodies to an organiser when she couldn’t stay as we were fully booked, arranging a gift for a client who was going on maternity, arranging special dog treats for the pet of the CEO of a key company, a special wine from Bordeaux treat, and a unique touch for our favourite wedding couple. These cousu-main moments are a team effort. It’s such a strong part of our culture.

The Clubhouse

The Clubhouse was founded in 2012 by Adam Blaskey, who was frustrated with meeting important clients in uninspiring, unproductive places around London. This ignited the idea to create a better way to do business and to fill the gap between a serviced office and meeting in hotel lobbies or coffee shops. Today, The Clubhouse is London’s leading business members club and meeting space, home to over 400 businesses with locations in Mayfair, St James’s, Bank and Holborn.

Our service to members and event bookers revolves around the mantra “Brilliant Basics, Magic Touches” and our four core values of being: Premium, Productive, Professional and Personable. We set ourselves high standards and believe that if we are providing a brilliant service on the ‘basics’, this allows us to provide ‘magic touches’, which are unexpected and exceed our member’s expectations.

Our “Brilliant Basics, Magic Touches” are proven to work as we pride ourselves on the fact that over 40% of our first-time bookings come from member referrals or word of mouth with another 10% coming from bookers who had previously attended a meeting or event at The Clubhouse as a guest and decided it would be a great venue to host their clients.