Best Venue Customer Service – Over 500 attendees 2017
Hilton London Bankside
Opened in October 2015, Hilton London Bankside, part of the Splendid Hospitality Group, offers over 1,000 sqm of state-of-the-art event space inclusive of 11 flexible meeting suites. Our stunning Ballroom can accommodate up to 700 guests across several flexible setups, catering for weddings, gala dinners, product launches and conferences. The event space has a private entrance, 6-metre high ceiling, dramatic chandeliers, a beautiful balcony and sweeping marble staircase. We also have eight flexible meeting rooms on the London Floor for smaller gatherings and breakout spaces. Each of the rooms is furnished with state-of-the-art audio-visual equipment, including Apple Air play.
We are extremely proud of the events that we have worked on since opening, for clients such as Deloitte, PwC, the Financial Times, EE, Renault and Abellio, and the fantastic feedback we’ve received from clients has been extremely rewarding. Not only do they mention how happy they were with the how their event went but time and time again our outstanding customer service is highlighted. Through our combination of meticulous planning, staff development and training, creativity and flexibility we strive to offer the very best conference experience and results to all of our clients at Hilton London Bankside.
Kempton Park Racecourse
The Jockey Club’s mission in the UK is to continually invest in British horseracing. Its racecourses and the space they offer means that exhibitions, shows and events are a vital – and thriving- part of the business and a connection to the local community. Without the dedicated venue and events team on site who provide outstanding customer service, this side of the business would not be the continued success it is today.
For 30 years, the QEII Centre has provided a stage for game changers and innovators, hosting world-famous politicians, inventors, actors, philanthropists and royalty. No matter what the event or who the guests are, customer service is the number one priority and the driving force behind all the centre’s renovations, refurbishments and upgrades.
£12 million has been invested in improvements to meet client needs, resulting in QEII’s highest-ever occupancy levels, increasing numbers of new clients across multiple sectors, high levels of repeat business and exceptionally high levels of customer satisfaction.
Over the past year, QEII has increased customer touchpoints to create more opportunities for feedback, informing decisions on physical changes to the building, services offered and in-house processes.
QEII is committed to offering excellence in catering, having appointed a head chef with a background in 5-star hotels to create exciting new menus that go above and beyond what’s expected of a conference venue.
People are at the heart of the QEII Centre, and internally recognition is given for the contribution staff make to the business. Successes are celebrated and every team member is given the opportunity to offer input into how the business is run and make a real difference.
The Saatchi Gallery opened its doors for events in 2008 and since then, it has been a perfect backdrop for a multitude of events. Our key focus is customer service and GSP Venues are there to guide and support clients in their vision to what their event could be and to push that flexibility to its full potential. We believe it is important to listen first to the overall objectives and aspirations of every client and to what they want to achieve from hosting their event at the Saatchi Gallery. By fully understanding our clients needs as opposed to directing, one starts to build trust, a feeling of collaboration and importantly a strong relationship with clients. We pride ourselves in consistently being busy with both new events and repeat clients, which has been a result of our excellent customer service. We are a small team that works together very closely and supports each other on all the events to ensure the clients receive the best possible outcome. These have been possible because of team efforts and “Can- Do” attitude.
The Science Museum in South Kensington is the UK’s most popular destination dedicated to science, technology, engineering, medicine, design and enterprise, welcoming over three million visitors every year. World-renowned for its collections, awe-inspiring, innovative and inspirational galleries and exhibitions, the museum is also a well-established and popular corporate event venue.
The Science Museum welcomed clients from a range of sectors in 2016-2017 including energy, engineering manufacturing, private, retail and charities, accommodating all manner of events across its many diverse spaces.
The museum has developed its offer significantly in the last year – launching a number of new gallery and exhibition spaces which has enhanced both the offer for planners, as well as the delegate experience.
The events team are experts in finding innovative ways to cater for bespoke needs and continue to offer the highest levels of customer service, prioritising face-to-face interaction and welcoming the opportunity to grow relationships.
All staff continually go the extra mile to ensure clients and delegates enjoy the best possible experience at the museum.
Stamford Bridge is a world-class venue with over 60 multi-functional, fully flexible meeting spaces, offering a complete event solution for its clients. Be it a large-scale conference or exhibition in the Great Hall, meeting or training space in the function suites and executive boxes overlooking the pitch or an after party event in its music venue Under the Bridge; Stamford Bridge, with its versatility, onsite accommodation, restaurants, bars and a spa under one roof, is London’s most complete venue.
With a stadium backdrop, many of the hireable meeting, event and conferences spaces offer fantastic views of one of the globe’s most recognised football pitches, connecting them directly to the atmosphere and energy of the venue.
The expert team at Stamford Bridge acts as an extension of the client team, going above and beyond for every client to ensure the process of organising each event is as seamless and stress free as possible.
Each event is completely bespoke and tailored to an individual client’s needs and the team at Stamford Bridge is always available to offer guidance.