BEST VENUE CUSTOMER SERVICE – up to 500 reception style 2019
Amba Hotel Charing Cross
Built in 1865, the Grade II* listed Amba Hotel Charing Cross is a stunning station hotel in the centre of London, opposite the iconic Eleanor’s Cross. The dedicated staff, endeavour to deliver excellent service to each customer. The old saying “the customer is always right” is a mantra the team at Amba Hotel Charing Cross really believe.
The events and sales office organise each stage of the event, from a friendly greeting, to serving food, and always delivering service with a smile with undivided attention. Building relationships with clients is an important focus. This is demonstrated with the special, long-standing relationship with the Southern Railway Association, who are the contractors that built the hotel, that have hosted 70 Annual Anniversaries at the hotel.
Excellent service is the focus of every customer interaction, and event organised. This has not gone unnoticed within the industry. 2019 has seen the hotel receive the BDRC Gold Accreditation, shortlisted at the Conference Awards, accredited by the MIA and listed as one of the Top 30 Places to Work in Hospitality.
Prince Philip House
Prince Philip House Neo-Classical Carlton House Terrace designed by John Nash in the early 1800s and houses the Royal Academy of Engineering.
Our team have a combined total of over 136 years experience in the hospitality industry. Our passion is what drives us to deliver the best events that we can. Our team as well as our cost effective packages allow us to help our guests as much as we can and keep them coming back each year.
Hallam Conference Centre
Repeat business is the single most important metric we pride ourselves on. We pride ourselves on being obsessional about collecting customer feedback and then acting on it. At the end of the day, no-one knows their business better than the customer. We need to learn from them what makes for a truly successful event and them implement this each and every time.
Hotel Café Royal
Opened in 1865 and previously the haunt of famed patrons, from royalty and celebrity, to the creative and the notorious, Café Royal, London has been an established and iconic landmark on the British capital’s social scene for over a century. In its recent reincarnation as a luxury hotel, Hotel Café Royal remains an established favourite for locals, while becoming a global destination. The hotel’s event venues seamlessly blend the grandeur of Hotel Café Royal with modern technology and comfort. From the beautifully restored Pompadour Ballroom, rich with historical detail, to the cutting-edge boardroom – all boast natural daylight and are equipped with the latest technology, including complimentary Wi-Fi and full AV support. All meetings and events at Hotel Café Royal are managed and organised by a dedicated team who will ensure that clients will be met with the highest standard of customer service from start to finish.
One Great George Street
One Great George Street’s dedication to customer service reaches every corner of its organisation. The venue enjoys incredibly high staff and client retention levels which are testament to a genuine commitment to customer service conceived in staff investment and training. It continually receives outstanding feedback from customers, earning it a high percentage of repeat business, and an excellent reputation as an outstanding venue. With both in-house catering and audio visual, it is particularly attractive to event organisers because it is a prestigious yet affordable one-stop-events-shop. Organisers can sleep easy knowing that all the components for their event are in one place and are managed from concept to completion by one great team.
RSA House is the home of the charitable organisation known as The Royal Society for the encouragement of Arts, Manufactures and Commerce. With rooms offering unique stories, that have been updated to meet modern day requirements, whilst still retaining all their charm and character, it’s a popular choice.
An amalgamation of five original Georgian Townhouses, the RSA has a wealth of history dating back to 1774. Today, we offer an eclectic mix of unique spaces.
The RSA and in-house caterer, CH&CO, have a strong relationship, which underpins what makes us such a successful venue, along with our outstanding history and high-quality product.
We work together with a one team approach, demonstrating a drive and passion for service. Our success is reflected in our financial performance, strong client base and consistently outstanding feedback.
Our approach to customer service is warm, relaxed and bespoke, placing the client at ease from the moment they enquire with us.
We are a preferred venue for PWC and attract many annual conferences from companies across a range of industries.
Victorian Bath House
The Camm & Hooper hospitality business was founded five years ago. It has 160 team members and a turnover of £11m. One of the reasons behind this breakneck growth is the company’s dedication to the customer experience.
Camm & Hooper owns and manages the Grade II listed Victorian Bath House (VBH), a hedonistic hideaway in the heart of London. The former Turkish Bath House promises to deliver a theatrical flair, whatever the event, and that’s why customers keep returning.
The event team’s approach to the delivery of memorable customer experiences is unrivalled within the industry. It’s all in the detail. Everything has been curated to be in keeping with the ornate, Victorian decor. All glassware and crockery has been handpicked to match the venues style alongside a carefully curated food and beverage menu.
The VBH team work tirelessly from enquiry to execution to ensure every element of each event is well curated and optimised for each customer’s needs. As well as the unique decor and creative food and beverage offering, the truly bespoke service is what makes Victorian Bath House one of a kind.