BEST VENUE CUSTOMER SERVICE
41 Portland Place
Based in the heart of stylish Marylebone, 41 Portland Place is a one of London’s finest Georgian Townhouse venues Behind the hustle and bustle of Oxford Circus, the Grade II* listed Townhouse features an elegant entrance with marble flooring, original fireplaces and floor to ceiling windows that adorn the house’s façade and sunlight It is the perfect blend of traditional with modern facilities.
We host an eclectic mix of impactful events from parties, weddings, fashion shows to press launches and corporate events.
Profits generated through hiring 41 Portland Place fund charitable activities ran by the Academy of Medical Sciences helping medical research improve healt.
We genuinely care about each and everyone of our clients and want to share our expertise with them Having a can-do approach is the secret to our success This is instilled in us with all we do, from the start of a client’s enquiry to delivering.
We thrive off seeing fantastic results by leaving no stone unturned our service is unique because of the team.
>The genuine care, attention to detail and passion for their roles is phenomenal First and foremost, we look after ourselves and each other to successfully look after clients.
CCT Venues – Smithfield
The team at CCT Venues-Smithfield is small but perfectly formed and constantly receive incredible feedback from our clients. Every client that attends our venues are provided with a feedback form. The team at Smithfield have consistently achieved scores of 9/10 and above across all service areas, which include customer service, the quality of the food and refreshments, the comfort of the room and the facilities and the cleanliness of the venue. So far this year, the team have achieved an average score of 9.7/10 from clients and 9.8/10 from trainers, as well as a whole host of positive comments. Clients mainly comment on how attentive the team is, how friendly and welcoming they are and how delicious the food is. As a result, the majority of clients that visit this venue, become longstanding repeat customers. The team at Smithfield aren’t just doing their jobs, they truly care and are passionate about offering a first class service. This is reflected through the many examples of the team going above and beyond, regularly undertaking tasks that aren’t in their job descriptions in order to keep our valued clients happy and to ensure that their events are always a success.
Chelsea FC
Chelsea Football Club is a sports powerhouse, employing 2000 members of staff, from groundskeepers to finance professionals, and engaging with 107.5 million fans across the globe.
As well as achieving indisputable success on the pitch, Chelsea FC is a leading events venue with a unique footballing heritage. Stamford Bridge offers a versatile hospitality destination with spaces for exhibitions, conferences, meetings, and dining, all managed by the Meetings and Events division, branded Events at Club Chelsea.
Outstanding customer service is at the heart of everything the Meetings and Events team aim to achieve at Chelsea. From intimate boardroom bookings through to 750 delegate conferences, the team work endlessly to meet every client’s needs; working closely with them to create tailored events within Stamford Bridge.
Church House Westminster
Award-winning multi-purpose events venue, Church House Westminster, creates innovative and engaging digital and in-person event experiences with the expert support of in-situ creative event and production teams. The Grade II listed historic venue is located within leafy Dean’s Yard and event organisers can look forward to a choice of 19 versatile and modern event spaces.
Grocers’ Hall
Grocers’ Hall is in a prime position opposite the Bank of England and a 1-minute walk from Bank underground. Our Exclusive Hire policy is a huge advantage to clients as we can provide undivided attention on event day.
We work hard not to oversell the venue which gives a sense of great customer service – each of our clients is unique with a bespoke set of needs.
Our small but passionate team exceeds expectations in every aspect of customer service, and believe we do our industry proud. Emphasis is on quality – not quantity of events – with our philosophy combining a commitment to excellence and meticulous attention to detail, leaving guests to experience not only one of the finest events venues in the heart of the City of London, but also the highest standards of food and service. The proof of this are our longstanding clients who come back to us time and again.
IET London: Savoy Place
Savoy Place offers two lecture theatres for 626 guests, 14 event spaces across three floors, and a roof terrace overlooking London.
Catering for the rapidly evolving needs of conference goers, the venue team always puts its clients first and therefore dedicates a lot of training to deliver exceptional customer service. The key to consistently positive client feedback is in developing a strong culture and thorough training scheme to educate staff. From innovative problem solving to going the extra mile on bespoke, personalised detail for clients, every member of staff involved in the planning and delivery of events showcases the IET’s core values.
As the IET, the venue is well used by science, technology, engineering and mathematics (STEM) businesses as well as clients from broader industries championing CSR because of its sustainability credentials, including its most recent Greengage Platinum ECOsmart accreditation.
With many high-profile visitors and events, Savoy Place is proficient in client privacy, NDA content and full-service packages to provide security. The venue’s Operations Manager also has House of Commons security experience.
Because of Savoy Place’s market adaptability, its customers were confident continuing their relationships – both during and post pandemic, and by March 2022, had reached pre-pandemic booking levels.
Tobacco Dock
Our team is our greatest asset. At Tobacco Dock, we pride ourselves on our exceptional level of customer service and delight in creating events which surpass our clients’ expectations.
We have a deep understanding of the need for speedy responses, approachable and authoritative team members, and high levels of adaptability. We provide detailed proposals within 8 hours of first enquiry and provide prospective and repeat clients with comprehensive site visits.
Each event has dedicated account and operations managers who support throughout the planning and delivery of the event. With an extensive list of suppliers and in-house catering, AV and branding partners, Tobacco Dock makes building extraordinary events supremely straightforward.
We’re agile at navigating through changing or evolving briefs and endeavour to accommodate clients’ requests so the resulting event surpasses their vision. We also conduct a thorough debrief post event to see what worked particularly well and also areas for improvement.
Building the best team in the industry has been our mission and with an emphasis on development and collaboration, we make sure we nurture the talent we have, as well as attracting our pick on new starters.
