Best Venue Team – over 30 Team Members
De Vere Grand Connaught Rooms
At De Vere Grand Connaught Rooms, our greatest strength is our people. Our loyal, experienced team brings deep venue knowledge, passion and pride to every event, creating exceptional client experiences through genuine collaboration and care.
Our dedicated sales, planning, operations and kitchen teams work as one united collective, supported by a diverse range of backgrounds that encourages creativity, empathy and adaptability. This culture was recognised in 2025 with the highest colleague engagement score across De Vere, achieving an outstanding 93%.
Delivering over 2,000 events and welcoming more than 150,000 guests in 2025, our team consistently manages complex, high-profile occasions with professionalism and composure. From conferences and awards ceremonies to fashion shows, galas and private celebrations, we excel at transforming our historic spaces to meet modern event demands.
Our proactive approach, cross-department communication and attention to detail allow us to overcome challenges seamlessly, whether managing tight room turnarounds, complex production requirements or last-minute changes. Clients regularly praise our team as a trusted extension of their own, with repeat business reflecting the strength of our relationships.
It is our loyalty, teamwork and passion that define the De Vere Grand Connaught Rooms experience.
House of Lords
The House of Lords’ Venue Team delivers service that matches the prestige of its historic setting. Hosting more than 1,500 events each year and welcoming over 90,000 guests, the team works with exceptional coordination, professionalism, and care. From diplomatic receptions and charity galas to academic ceremonies and private celebrations, every event benefits from tailored planning and meticulous teamwork.
Our long‑serving staff—many with over a decade of experience—bring deep knowledge of parliamentary protocol, heritage‑venue logistics, and the expectations of high‑profile clients. This continuity creates a uniquely cohesive team culture, where communication is seamless and every member understands how to deliver excellence in a complex, security‑sensitive environment.
Clients benefit from the combined expertise of dedicated event coordinators, front‑of‑house professionals, chefs, porters, and technical teams who collaborate from first enquiry to post‑event debrief. The team excels in anticipatory hospitality, from managing VIP preferences to preparing contingency plans that ensure flawless delivery.
Clients consistently praise the team’s professionalism, warmth, and efficiency. The House of Lords stands out not only for its iconic setting, but for a venue team defined by integrity, creativity, and unwavering commitment to exceptional events.
London Hilton on Park Lane
London Hilton on Park Lane’s Conference & Events team delivers exceptional events through innovation, collaboration and a relentless commitment to excellence. Our 52-strong team works seamlessly across Sales, Event Planning, Food & Beverage, Culinary, Marketing and Operations, creating bespoke experiences that consistently exceed client expectations.
In 2025, our approach delivered a 12% increase in Conference & Events revenue, the highest-performing revenue month in the hotel’s history since opening in 1963, while 60% of our business came from repeat clients, reflecting the trust and loyalty we have built.
Innovation is embedded throughout the guest journey, from interactive 3D event planning using Social Tables and QR code drinks ordering to our signature synchronised banquet service, enabling starters to be served to up to 1,000 guests within 15 minutes. Our personalised guest welcome, VIP simultaneous service and flawless dietary management have become hallmarks of our operation.
With over 90% of team members promoted internally, daily training and continuous development are central to our culture. By combining operational precision, innovation and outstanding teamwork, we consistently deliver memorable experiences that make London Hilton on Park Lane worthy of the Best Venue Team award.
QEII centre
The QEII Centre’s event team is at the heart of one of the UK’s leading conference and events venues, delivering exceptional experiences for up to 2,500 delegates across 32 versatile spaces. With decades of combined experience and a highly collaborative approach, the 50-strong team works seamlessly across sales, event management, production, catering and operations to support clients from enquiry through to delivery.
Over the past year, the team has driven significant commercial success, achieving strong revenue growth, securing bookings through to 2029 and generating 65% repeat business. This reflects the trusted partnerships they build with clients, many of whom return year after year.
Innovation remains central to their approach. Initiatives such as the Dare to be Bold campaign have repositioned the venue as a creative partner, attracting higher-value events and new sectors while supporting increased conversion and spend. This commitment to creativity, combined with exceptional service delivery, is consistently reinforced by client feedback praising the team’s professionalism, agility and ability to deliver seamlessly under pressure.
Together, these strengths position the QEII Centre’s team as a benchmark for excellence in the industry
RCP London Events
RCP London Events’ success is driven by a highly experienced and collaborative venue team with more than 200 years of combined service. Strong staff retention is a defining strength, with many team members having spent over 15 years at the venue, creating continuity for clients.
Working as one integrated team, colleagues support clients from initial enquiry through to event delivery and post-event follow-up, ensuring a consistently high standard of service. This joined-up approach has helped the venue achieve a record-breaking year, hosting 355 events for more than 38,400 guests, exceeding revenue targets and increasing new business by 38%.
The team’s commitment to excellence extends beyond operational delivery. Through immersive site visits, AV-led event visualisation, personalised planning and continuous training, they continually enhance the client experience while adapting to evolving event requirements.
What sets the team apart is the strength of the relationships they build. Many clients return year after year and value working with familiar faces who understand their objectives and event history. In a sector where staff turnover can be high, this continuity provides consistency and trust. Combined with an industry-leading Net Promoter Score of 92.16%, it demonstrates a team culture that delivers outstanding results for clients.
The Royal Air Force Club
People are at the heart of the RAF Club’s culture and its success it built on having an experienced and dedicated team. Colleagues are encouraged to look after one another, with wellbeing prioritised and teamwork valued across every department.
The Club invests in its people through structured training, mentoring and apprenticeship programmes, while actively promoting from within.
This supportive, people-first approach fosters a strong sense of belonging, contributes to low staff turnover and has helped establish the RAF Club as a recognised employer of choice within the hospitality industry.
The View at The Royal College of Surgeons
Our team consists of one Conference and Banqueting Manager, two Floor Managers, three Team Leaders, and 20 Casual Waiting Staff. The senior team combines deep tenure and experience including a General Manager with 12 years’ experience at Searcys and extensive expertise in venue and operational management, Deputy General Manager who oversees complex event logistics and ensures exceptional front-of-house service delivery, a Sales & Marketing Manager recently named Searcys Salesperson of the Year for driving commercial growth and identifying new opportunities, and an Executive Chef recognised for culinary excellence and awarded the Employer Champion Award by The Hotel School for compassionate leadership, trust-building, and positive impact on team development and wellbeing.
