BEST VENUE CUSTOMER SERVICE
30 Euston Square
With over 10 years’ experience of creating fantastic events, from conferences and meetings to private dinners and parties, customer service is at the heart of everything we do at 30 Euston Square. Our values are built on commitment, enthusiasm, trust, integrity and innovation, where we not only meet expectations, but strive to exceed them. We work closely with our clients to create bespoke events to meet the needs of the organiser and their attendees. It is this commitment to customer service which prevails above all else.
Spanning across seven-floors, our stunning venue offers a range of versatile spaces that blend high-class hospitality with state-of-the-art facilities. Offering adaptable spaces which can be tailored to our client’s needs, our rooms run from meeting, conference and private dining rooms, to banqueting spaces with an adjoining open-air rooftop terrace, 41 boutique bedrooms and a 300-seat auditorium.
The revenue generated by our events is then invested into the work of the Royal College of General Practitioners, who are headquartered and own the building.
Offering first-class service, high quality food and drink menus and a commitment to exceed the customer experience at every opportunity makes us one of the leading corporate event venues in London.
In 2022, Friends House hosted 2,226 events and welcomed 99,859 delegates. That’s many people to provide with a great event experience. That’s why we continuously invest in staff training, especially customer service. We have a strong framework for training and monitoring of our customer service performance. Our staff are trained via the WorldHost programme, and we are a WorldHost recognised business. We think that excellent customer service should come from all levels of the company too.
From the booking enquiry to the event taking place, we work around our clients’ requirements and always try to show flexibility. We still have flexible booking policies in place regarding COVID and have allowed people to move their bookings for free during the train strikes of this year.
And when clients leave the venue, we monitor feedback closely and act when needed. We also believe in transparency, which is why reviews and testimonials are accessible on our website, TrustPilot and Google Reviews.
In the words of one of our clients: “My meetings are a lot less stressful when I use Friends House, as they think of everything.” A seamless, stress-free event experience, that’s what you get when you choose Friends House.
Grocers’ Hall is in a prime position opposite the Bank of England and a 1-minute walk from Bank underground. Our Exclusive Hire policy is a huge advantage to clients as we can provide undivided attention on event day.
We work hard not to oversell the venue which gives a sense of great customer service – each of our clients is unique with a bespoke set of needs.
Our small but passionate team exceeds expectations in every aspect of customer service, and believe we do our industry proud. Emphasis is on quality – not quantity of events – with our philosophy combining a commitment to excellence and meticulous attention to detail, leaving guests to experience not only one of the finest events venues in the heart of the City of London, but also the highest standards of food and service. The proof of this are our longstanding clients who come back to us time and again.
Lord’s Cricket Ground
Steeped in over 200 years of history, Lord’s is the most famous cricket ground in the world and an exceptional venue for all occasions.
Owned by Marylebone Cricket Club (MCC), Lord’s combines the traditional and modern in a unique way – a contrast typified by the Victorian Grade II*-listed Pavilion and award-winning and sustainable Compton & Edrich stands at opposite ends of the ground.
Lord’s Cricket Ground is nothing short of a world-class venue, not only for cricket, but for events & experiences. Our team of dedicated staff help put on a truly inspiring occasion whatever the event or organisation, for both existing and new clientele.
One Great George Street
Just a ding-dong away from Big Ben, charismatic venue One Great George Street offers 21 flexible spaces including four ornate State Rooms, a jaw-dropping Great Hall and two tiered lecture theatres which can be linked through sound and vision. Situated next to the Great Hall, the Telford Theatre encapsulates a unique glass dome which adds glamour and drama for large conferences, presentations, lectures, seminars, product launches, press conferences, AGMs and screenings.
As a Grade II listed building it’s got more period features than you can shake a stick at, with rich neo-Palladian and Baroque interiors, yet it shakes off any possibility of stuffiness with unique glass dome ceilings that flood the venue with natural light, and cutting-edge technology throughout. An expert on-site audio visual team and in-house catering team conjure up experimental sets and dishes to dazzle.
The venue pioneered accessibility in historic venues with the installation of its front entrance Sesame Platform Lift which is still used as a model today, and it has impeccable, award-winning sustainability credentials.
Victorian Bath House
The Victorian Bath House is a Grade II listed event space in London steeped in history. Originally built in 1817, it’s an iconic establishment comprising charming restored Victorian architecture, ornate details, and an opulent ambiance. Hosting birthday celebrations, corporate events, intimately hosted dinners and more, the venue’s varied spaces and tangible soft furnishings can be used to curate a range of unique setups to cater to a range of event requirements. From the luxurious pool and bathhouse to the sun-dappled courtyard and elegant interiors, there are options to suit intimate gatherings, lively parties, and everything in between.
With decades of experience, the Camm & Hooper team works tirelessly to deliver outstanding experiences for guests across the board. Everything can be tweaked down to the finest detail, be it bespoke menus created by renowned culinary director Chris Hawkins, uniquely curated cocktails from award-winning mixologists, or the provision of state-of-the-art sound systems, high-definition projectors, and adaptable lighting. The Victorian Bath House curators are highly experienced in organising and executing events of all shapes and sizes. They provide invaluable assistance from conceptualisation to execution, taking care of every detail to create seamless and unforgettable events.
Victory Services Club
At the Victory Services Club, we know that relationships are key to securing repeat business. We pride ourselves that over 70% of our business is from repeat business. To do this, we empower our team, treat every delegate as a potential client and we support and listen to our clients. We are open and honest and will guide our clients and help them to improve their events. Our core event team of eight have a combined service of 94 years which means they understand our venue and how we can help our clients. We uphold three key values, which embody our ethos – value, service and courtesy. These values are adopted throughout the organisation and are at the heart of service delivery.